FCA fined HomeServe GBP 30.6m for long-running mis-selling and complaints failures

HomeServe Membership Limited · Home emergency insurance intermediary

Regulatory breachGovernance failure

The case in brief

Visible before detection

Checks that could have surfaced it, on hindsight

Remuneration and compliance committee papers would show volume incentives and ignored warnings.

Can mislead when: Private companies file late, so these signals are lagging. Kubr uses them to support other flags, not to prove anything alone.

Ofcom and FSA actions would show a pattern of conduct problems.

Can mislead when: Court records lag and name spellings vary. A clean record can mean the problem has not reached court yet.

Complaint and cancellation rates would show customer harm in the sales data.

Can mislead when: Contract staff do not appear in EPFO. Vahan access needs licensed APIs. Some businesses have no physical trace.

Where Kubr services would have helped

Offered in India

C8 Ofcom and FSA actions would show a pattern of conduct problems.
C10 Complaint and cancellation rates would show customer harm in the sales data.
C11 Remuneration and compliance committee papers would show volume incentives and ignored warnings.

Offered in India

C8 Ofcom and FSA actions would show a pattern of conduct problems.
C11 Remuneration and compliance committee papers would show volume incentives and ignored warnings.

Offered in India

C8 Ofcom and FSA actions would show a pattern of conduct problems.
C11 Remuneration and compliance committee papers would show volume incentives and ignored warnings.

Offered in India

C8 Ofcom and FSA actions would show a pattern of conduct problems.
C11 Remuneration and compliance committee papers would show volume incentives and ignored warnings.

Mapped from the checks each service runs. A hindsight reading of public records, not a promise that the failure would have been found.

Same pattern

India · 2025